After-sales process

Created by Antoine DURRMANN, Modified on Tue, 09 Nov 2021 at 03:06 PM by Antoine DURRMANN

Before you can request the application of the warranty, you must obtain a NEXELEC after-sales service return number.

No warranty claim can be made without an after-sales service return number.

In order to obtain an after-sales service return number, please send us the following information for each smoke detector by e-mail only to

  • Scan or photo of proof of purchase or dated invoice
  • Reference product concerned, date of manufacture (normally indicated on the back of the detector), date of installation, date of purchase of the detector
  • Description of the defect (flashing red LED, beep, etc.).
  • Upon receipt of these elements, our services will get back to you to provide you with an after-sales service return number and the shipping address.

In accordance with the warranty conditions indicated in the user manual, the return shipping costs are at the buyer's expense.

A flat fee of 15 euros (including VAT) will be charged for the return of a detector if it is found after our tests that the detector has no defect or that it is not eligible for the conditions of application of the product warranty.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article